****JOB DESCRIPTION****
Interact with ProSeries business customers (mid-sized tax preparation and
accounting firms) to provide premium service to these high value customers via
phone, assisting with tech support, tax support, and general e-filing support
questions (knowledge of tax concepts a plus)
• Provide quality customer service while demonstrating the ability to effectively
troubleshoot and resolve inquires related to software installation, reinstallation, entry,
and other software support matters
• Provide quality customer service while demonstrating the ability to effectively
troubleshoot and resolve inquires related to software installation, reinstallation, entry,
calculation and other software support matters
• Provide caring, empathetic and white glove customer interactions that positively
represent the Intuit ProSeries brand
