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Rochelle Spaulding

Virtual Administrative Assistant | Accountant | Bookkeeper | QuickBooks ProAdvisor

Studied Accounting at University of Technology, Jamaica
Joined October 11, 2022



Virtual Administrative Assistant and Accountant with over 2 years of leadership, bookkeeping, and administrative experience. Demonstrated ability to work effectively in a team, solve problems and adapt quickly to changing environments while maintaining a positive attitude and strong work ethic toward professional development and goals. Approaching all situations with enthusiasm and rapidly learning new things, with an opportunity to apply all knowledge gained.
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AvantStay Inc
Feb 2021 – Oct 2022
Quality Assurance Team Lead
• Compiled reports of audit findings, create and followed-up on implementation of new processes and workflows. • Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation. • Instructed team on quality metrics and testing strategies for each QA Audit. Communicating audit findings by preparing a final report; discussing findings with auditees. • Supported onboarding of Field Operations and Customer Experience to Quality Assurance/Operations Excellence program rollouts by hosting process training and review sessions for new auditors. • Hosted weekly check-ins with auditor teams to monitor and track issues within the audit process and provide developmental support. • Supported the long-term maintenance of data integrity for internal Operations, including standardizing Drives, Slabs, and other internal supportive platforms. • Finalized new programs for newly created processes by transferring Slab articles, Lessonly/training quizzes, FAQ docs, and other needs as determined by the Quality Assurance Manager. • Reported up to QA Team members any identified problems and flaws within new program/audit launches and correct or escalate as needed. • Collaborated with the Quality Assurance team to create and track supportive documents for new processes and programs. • Managed auditor center by assisting with or leading new hire onboarding, new hire training, team retraining, and monitoring schedule adherence.
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Boss Essentials Wholesale
May 2020 – May 2022
• Recorded day-to-day financial transactions and completed the posting process. • Monitored financial transactions and reports. • Conducted reconciliation on all accounts on a needed basis. • Prepared financial reports through the collection, analysis, and summarization of data.
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Steingoldberg Limited
Jun 2020 – Aug 2021
Assistant Bookkeeper
• Sorted and categorized company cash receipts. • Classified company expenditures. • Entered revenues and expenses in Microsoft Excel. • Prepared reports and financial statements.
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Tax Administration Jamaica
Jul 2019 – Aug 2019
Kingston, Jamaica
Summer Administrative Intern
• Entered customers’ confidential information in Microsoft Excel. • Sorted and filed various confidential documents. • Recorded file information in respective books. • Tallied documents in files and listed files on inventory sheets. • Maintained and organized a filing system of approximately 100 files a day.
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Sagicor Life Jamaica Limited
May 2019 – Jun 2019
Kingston, Jamaica
Summer Administrative Intern
• Recorded clients’ refund information on Microsoft Excel for end-of-month reports. • Sorted and filed various documents for clients and team members. • Recorded refund information in respective books. • Conveyed requisitions and collected cheques from the Cheque Disbursement Unit (CDU). • Allocated cheques to different branches Islandwide. • Sorted and categorized incoming mail for the department. • Updated clients’ salary deduction information on the system.
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Conduent Inc
Jun 2018 – Jul 2018
Kingston, Jamaica
Recruiting Assistant Intern
• Handled inbound/outbound, approximately 50-100 calls a day. • Engaged active and passive candidates for job openings. • Screened resumes and conducted phone interviews with potential candidates. • Scheduled candidates for onsite interview appointments with Recruiters. • Sorted and reviewed documents in candidates’ files. • Recorded candidates’ data on Microsoft Excel. • Performed reference and background checks on candidates.
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University of Technology, Jamaica
Aug 2017 – Feb 2022
Bachelor of Business Administration, Accounting