Welcome to Countseat! We’re on the lookout for enthusiastic individuals with little or no experience to join our remote team as Customer Representatives. This is an exciting opportunity to kickstart your career in customer service while contributing to our mission of transforming the housing experience. Here’s what the role entails:
Roles and Responsibilities:
1. Appointment Scheduling: Learn and master the art of efficiently scheduling appointments for candidates to view homes, ensuring a smooth and organized process.
2. Property Showcasing: Virtually showcase completed housing projects, providing comprehensive insights and information to potential tenants.
3. Data Management: Utilize management software like Zillow and Zumper to store and organize data related to housing projects and candidate interactions.
4. Communication: Develop effective communication skills to interact with candidates, landlords, and internal team members, creating positive and helpful interactions.
5. Training: Engage in a comprehensive three-day training program designed to equip you with the skills necessary for effective property management and customer service.
6. Time Commitment: Dedicate a minimum of 5 hours daily, totaling 20 hours weekly, ensuring consistent and productive contributions to the team.
7. Compensation and Performance: Demonstrate commitment and eagerness to learn. Excellence in dashboard management and data organization will enhance your chances of earning extra compensation. Payments are made weekly, every Friday.
8. Collaboration: Work closely with a diverse team of remote workers located across the United States, contributing to shared goals and delivering exceptional service.
9. Continuous Improvement: Embrace opportunities for growth, providing ideas and feedback to enhance our processes and services.
10. Trust Building: Uphold the trust placed in Countseat by landlords across the states, ensuring effective management of tenant data and interactions.
Experience:
While prior experience is not required, a willingness to learn and a positive attitude are essential. This role is designed to provide hands-on experience and mentorship to individuals looking to start their career journey in customer service.
