French Bilingual - Customer Experience Agent
Join our team and together we can help people help others! Our talented team represents various Non-Profit organizations and work hard to make a difference in our world. Whether we are raising funds for a child’s operation, supporting abandoned animals, funding research to find a cure, making sure someone can find a warm place to go, or feeding the hungry; making a difference is at the heart of everything we do. The Inbound Customer Service Representative is responsible for the delivery of superior customer service by processing inbound calls effectively and efficiently, meeting the donor’s and client’s expectations as well as achieving profitable results for AnswerNet clients through multichannel services. In addition, this role will focus on acquiring new donors and retaining the existing ones with the goal of raising funds for our clients. If you are friendly, motivated and have the passion to make a difference, this is the job for you!
Key Job Activities:
● Provide an excellent Customer Experience across all channels, adhering to all designated quality standards on each call.
● Demonstrates professionalism and great customer service etiquette, using empathy and understanding and possessing the ability to maintain free flowing conversation to ensure an excellent donor experience
● Utilizes applications effectively to process customer transactions accurately
● Maintains a working knowledge of client product, services and promotions
● Ensures compliance with all client and company policies and procedures and written standards of performance
● Demonstrates a strong desire to meet goals and raising funds for long term organizational sustainability
● Completes offline donor administrative work such as responding to emails, updating addresses or researching information
● Reports on donor trends, itemizes activity drivers, complaints and accomplishments as requested
● Educating customer on ways they can support their cause
Education and Experience Required:
● Education equivalent to a High School diploma/GED or the equivalent in related work experience.
● Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role.
● 1 year of customer service experience
● Must be able to read, write and speak French & English clearly, without hesitation or pauses.
AnswerNet offers a unique employee experience by proving that when you invest in your people, they invest in you. Our organization is where you will find a culture based on a demonstrated history of innovation and ingenuity. Key Competencies:
● Demonstrates excellent customer service skills and the ability to remain calm in stressful situations
● Excellent computer and administrative skills (Type 35 WPM )
● Demonstrates excellent phone skills, chat, email with effective active listening, comprehension and conversation skills
● Demonstrates effective verbal and written communication skills
● Demonstrates the ability to establish a great working relationship both internally and externally in a team environment
● Demonstrates the ability to maintain complete confidentiality of all information gained while performing this role
What Answernet can offer you:
● Great health benefits
● Opportunities for career growth, development and continuous learning
● Opportunities to be involved in events that help our communities
● Work Life Balance
● Opportunity to work with an incredibly diverse group of inspiring people
Must be able to commute to the Winnipeg office at 255 Berry Street, Winnipeg, MB.
Must reside in Winnipeg MB or within 30 miles of the office.
