MakesYouLocal helps webshops to expand and succeed abroad. Several of our clients are focusing on markets across Europe, including Czech Republic, which is why we are looking for new colleagues to join our team!
In this position, you will play an important part in our clients’ success in the Czech market. Together with the team, you will help webshops with various tasks, such as customer service, translations and social media monitoring. The position teaches you a lot about international e-commerce and gives you an opportunity to grow into more senior positions over time.
Our new colleague should have excellent verbal and written skills in Czech and have a good understanding of consumers’ mindset, as well as first-hand knowledge about the culture.
WHAT WE EXPECT FROM OUR NEXT COLLEAGUE
We are looking for people with a positive attitude and a genuine desire to help customers. Experience in a relevant field such as e-commerce, customer service, retail, hospitality or similar is a plus, however, the most important thing is a willingness to learn.
You should have:
Native-level Czech language skills
A deep understanding of consumers’ mindset and first-hand knowledge of the culture
Good command of English, written and spoken
Ability to translate from English to Czech
Good computer skills and a willingness to learn new things
A team-player attitude
Your tasks and responsibilities:
Customer service (phone, chat, email)
Translation of product descriptions, ads, newsletters and other types of webshop texts
Social media monitoring on behalf of webshops
Providing valuable feedback to clients to optimise the customer experience
GREAT PLACE TO WORK!
We want to ensure that our employees are happy and flourishing in the company. First of all, we strive to make sure that everybody’s workday includes a variety of tasks. On Fridays, we occasionally enjoy a drink or two, and we are big fans of social events — from sporty activities to great parties. We value a friendly and informal atmosphere, where people thrive and grow together.
We offer
Training in e-commerce, translation, our tools and more — we'll teach you everything you need to know to succeed in this role
Career development & training for specialised roles — we support your growth with frequent 1-1 meetings and tailored training
Profit share programme — enjoy the fruit of your labour!
Flexibility — be it a dentist or a sick kid, we understand that sometimes schedules have to change
20 paid vacation days per year, plus 1 Trust Day per quarter — take an extra day off when you really need it
Regular team events and office parties — parties and social gatherings are a great way to form lasting friendships
Shorter Fridays — take turns with your teammates to start the weekend earlier
ABOUT MAKESYOULOCAL
MakesYouLocal was established in Copenhagen in 2010. We help businesses with initial strategic decisions for their online shops expanding into new markets. With native knowledge and localisation services, we make sure that our clients’ webshops meet expectations in the new countries they launch in. Our local teams are an important part of our clients’ daily operations. We take care of customer service and shop maintenance in local languages and provide valuable insights for business development and marketing strategies.
With our cross-border e-commerce experience from more than 600 projects and our +120 native e-commerce savvy employees across offices in Copenhagen, Vilnius, Berlin and Brno, we work closely with our clients to secure their international success. We focus on various business areas and help businesses with everything requiring native language skills and cultural understanding – from initial market research to daily shop management and customer service.
DIVERSITY
MakesYouLocal is an equal-opportunity employer and values diversity. All employment is decided on the basis of qualifications, merits and business needs. We welcome applications regardless of race, colour, religion, sexual orientation, age or disability.
JOB REQUIREMENTS
Native-level Czech language skills
A deep understanding of consumers’ mindset and first-hand knowledge about the culture
Good command of English, written and spoken
Ability to translate from English to Czech
Good computer skills and a willingness to learn new things
A team-player attitude
