As a Customer Support Specialist, you will play a crucial role in providing excellent customer service and support to our clients. You will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. Additionally, you will be required to make posts online. This is a remote position, allowing you to work from the comfort of your own home.
Responsibilities:
Responding to customer inquiries and providing timely and accurate information.
Assisting customers with property-related issues, such as maintenance requests, lease agreements, and rental payments.
Resolving customer complaints and concerns in a professional and empathetic manner.
Making posts online to provide updates, announcements, and information to customers.
Collaborating with other team members to ensure efficient and effective customer support.
Maintaining accurate records of customer interactions and transactions.
Requirements:
Strong communication skills, both written and verbal, to effectively interact with customers.
Excellent problem-solving and critical-thinking abilities to address customer issues.
Empathy and patience to handle customer complaints and concerns.
Proficiency in using online platforms and social media for making posts and engaging with customers.
Attention to detail and organizational skills to maintain accurate records.
Ability to work independently and as part of a team.
Prior experience in customer support or property management would be beneficial.
