We are currently looking for smart and energetic candidates to join as Sales Representative Customer Care/Operations Team serving the Americas and EMEA time zone.
Responsibilities
Customer Follow-up
Understand customer needs
Process new customer requests
Review and answer online chats
Review and answer voicemails and phone calls
Review and answer company WhatsApp messages
Review and answer customer Emails
Customer Management
Create working relationships with customers
Provider exceptional customer service
Delight customers with professionalism, relationship, and results
Coordinate active communication between patients and providers
Train the customer team on basic functions of our CRM.
Customer Pipeline Management
Prioritize customer requests based on needs
Contribute towards meeting monthly customer goals
Identify challenges and resolve issues related to coordination efforts
Communicate clearly and professionally both verbal and written
Represent the company and its products in an ethical and professional manner
Required Skills
Timing - 9AM - 6PM MST or 9AM - 6PM CEST
Proficient in oral and written English and communication
Ability to analyze information professionally
Detail oriented
Basic technical support knowledge and computer skills background, use spreadsheet, word processing, presentation, and email software applications
Effective listener and understanding customer expectations
Ability to work remotely, reaching international customer base
Use the latest communication technologies such as Skype, Online chat, WhatsApp, Emails etc.
If interested, please send us your CV to email: assistant.va1@placidway.com
We will be in touch with the best candidates to schedule interviews
