Our company is seeking a Customer Support Agent for Shopify Themes to join our team on a full-time, long-term basis. If you're passionate about the world of Shopify, possess strong English language skills, and have experience in providing high-quality technical assistance, we invite you to apply for this position.
Responsibilities:
- Provide technical support to our customers using Shopify Themes.
- Respond to customer inquiries and requests related to theme setup and usage, offering clear explanations and effective solutions.
- Communicate professionally with customers through the support platform.
- React and promptly address support tickets with efficiency.
- Clearly and comprehensively describe technical issues to our developers.
Requirements:
- Solid experience with Shopify and advanced knowledge of themes and functionalities.
- Strong proficiency in HTML and CSS to deliver customized solutions to customers.
- Excellent written communication skills in English.
- Patience and ability to explain technical concepts in an understandable manner.
- Desire to provide exceptional customer support and exceed expectations.
- Previous experience in providing technical support or assistance services is a plus.
Benefits:
- Opportunity to work in a growing company focused on high-quality Shopify Themes.
- Chance to collaborate with a passionate and experienced team.
- Opportunity to contribute to the development of support quality.
