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$3 - $4 Per Hour
Full Time
1 day ago
We are a leading Customer Experience Agency that provides fast-growing e-commerce brands with a full-service solution for their Customer service needs. Our fast-growing Customer Experience Team with over 150 E-Commerce clients (and counting) is looking for skilled and motivated Customer Experience agents, just like you, to assist our amazing clients with Email, Live Chat, and Phone Support. Qualities we are looking for: Team player who is growth-driven, positive, and open-minded Passion for helping others Passion for learning and self-improvement Committed to working in a long-term position with growth potential Someone who is able to work with minimal supervision and still do great work Someone who is committed to showing up each day with a willingness to learn and improve their skills Someone who will not have attendance issues, is prompt to meetings, and is willing to contribute and share feedback to help their client and other team members Someone who is willing to go the extra mile for their client and their customers Someone who is solution driven and provides suggestions whenever they have questions Someone who does not make excuses and takes ownership of their actions Someone who is willing to accept constructive feedback and improve to be a better version of themselves Our Perfect Candidate has: Minimum of 1 year of Customer Service Experience preferred Strong communication skills - both written and verbal Strong command of grammar Strong critical thinking skills E-Commerce experience is a PLUS! Adaptable to changes in the work environment Competitive and enjoys a fast-paced customer service environment Reliable Internet Connection (Backup ISP is also required!) Reliable Working PC Experience using Shopify, BigCommerce, and/or Amazon is a plus but not required. Experience using Gorgias, Zendesk, Freshdesk, Intercom, and/or G Suite is a plus but not required. Must be able to communicate via Zoom Video, Phone, Slack, and Email. Phone, Email, LiveChat, and SMS Support is a plus! Exceptional Time Management and Organizational skills Experience with CRM/Helpdesk Platforms and E-commerce Softwares (Gorgias, Zendesk, and Shopify experience is a plus!) Here is a glimpse into a typical week on the job: Represent and convey your client’s brand/company! Create solution-based emails and live chat messages in response to customer tickets/inquiries. Work independently; manage time and multi-task. Communicate regularly with client(s), team, and management using Slack and Email Convey solutions and ideas to your client that will better their business and Customer Service Experience! Attend team meetings to check in with client(s) and fellow team members Work Hours: Full-Time Positions available Typical Working Hours: 9 AM - 6 PM EST Weekdays Compensation/Perks: $4USD/hr Voice & $3USD/hr Non-Voice Christmas/13th month Bonus Performance & Recognition Bonuses Paid Vacation Days, Holidays, and Sick Leaves Work from the convenience of your home ** How To Apply ** 1. To apply, Copy & Paste the following link to your web browser: 2. Use JAM as your application code. 3. Upload your Cover Letter, Resume and submit the application to the best of your ability.
$3 - $4 Per Hour