We seek an intelligent, trusted, organized, ambitious remote professional Customer Service Representative who seeks responsibility in a high-growth business environment and a strong team player who thrives in a fast-paced environment. This role is perfect for someone that is responsible and takes pride in getting the job done and supplementing your earnings while working from home/remotely, working with us will enable you to venture into a new opportunity to advance your career overseeing and managing all aspects of the company financial collections operations.
In this role, you'll be responsible for resolving overdue bills and collecting payments from those who owe the company also liaison between customers and the company, assisting with the recovery of overdue payments and satisfying customer complaints through transparent communication. This position is open to a full-time, part-time role and works remotely in your own time zone.
!. Take incoming calls from clients and listen to concerns, complaints, and questions carefully.
!. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.
!. Locating debtors and contacting them via phone or email to address their overdue payments and determine the reason for the outstanding debt.
!. Communicating with the sales and accounting department to maintain accurate and updated information on client accounts and payments.
!. Contacting customers to inform them about delinquency, encouraging on-time payments, and setting up payment plans that can facilitate good credit.
!. Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately.
!. Contact clients about unpaid or overdue accounts, and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made.